Reviews from P.J.M. (1)

Marina Review for Hinckley Yachts Sweetwater Landing Marina

Reviewed by: P.J.M. on Feb 28, 2019
Vessel Type: Power
LOA: 34'
Draft: 2.8'

Rating: 1

I learned from my mistakes by choosing this marina over the other nearby marina. Arrived at 4 p.m. as the rain began, and I was pleased that I was in a secure location on the waterway in a quiet canal. Docked my 34 ft power boat, and made arrangements to spend the night at the transient dock. The management provided a key to the showers and restrooms that were quite a distance away compounded by the rain, but provided a quick transportation mode with the use of a golf cart driven by one of the staff members.
Then, the experience declined. Returned to the boat and a powerboat zoomed closely by with a more excessive wake than I experienced in the past eight hours of travel on the waterway, disrespectful to other boats at the dock. They were apparently showing how fast they could go for anyone who cared to look at them. The management agreed with this rude display and said that was one of the boats that had dockage space at their marina.
The next error in choices was between dinner onboard or going to the restaurant. I chose the restaurant. Entered the restaurant at 6 p.m. and ordered a beverage, read the menu and then ordered a simple BLT sandwich ($42.00 for two beers, a turkey club sandwich and a BLT). The facility was not busy with customers. Forty minutes after placing the food order, the food was delivered; an unacceptable wait time.
After finishing the meal, we said that we would appreciate that golf cart ride to the showers as the delay in waiting for the meal to be served and finished, lead to nightfall outside, compounded with heavy rains preventing a dry stroll to the other facility. We were told by the restaurant staff that they let the driver of the golf car go home early and there was not any transportation. No concessions were offered to transport us in the rain and dark.
The following morning, the marina staff arrived at the boat to collect the key to the showers. I shared my story above. He apologized, that was all. Certainly not customer friendly service being provided. I stated that I would never return to this facility and would definitely pass the story on-wards.

• WG Editor Comment:
  

  Marina Response.
  
  I'm sorry you had such a bad experience here at the marina and restaurant. For a 34' boat we should have docked you down our canal in one of our finger pier slips and you wouldn't have had the wake problem and would have been right next to the boaters lounge for showers and bathrooms. Sorry again for a bad first stay for you I hope we are able to earn a second chance and get you in a slip next time.
  
  Thanks,
  
  Sweetwater Landing Marina
  

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