Reviews from Francis J Macauley (1)

Marina Review for Safe Harbor Zahnisers

Reviewed by: Francis J Macauley on May 9, 2020
Vessel Type: Sail
LOA: 42'
Draft: 4.5'

Rating: 1

I would never ever use service at Safe Harbor Zanheisers in Solomons MD. Zanheisers used to be a great facility run by a great family. Now bought by Safe Harbor, I was charged "windshield" time for an electrical mechanic 50 min to walk from the shop to my boat on the pier 1 minute away at 120. per hour. The clock started at 8:15 AM, he got on the boat at 9:05 AM. 1 hour and 20 min of work, left at 9:35, the charge was 3 hours. But it started the day before. We were on the hard the prior day painting a stripe and and man walked by and said he would be doing the electrical work tomorrow and asked a few questions about my diagnosis and problem. (Electrolysis). After 10 minutes he leaves. I was billed 20 min at 120. per hour for talking to him!!! We found out we needed a new cutlass bearing on one side so we asked them to replace both. They charged 9.30 for joy dishwashing soap! I asked if they bought it in Georgetown Bahamas. Everyone knows that only a tiny amount is needed. Our boat takes 4 gallons to paint the bottom. Safe Harbor claims they used 5 gallons. We have painted our boat three times, 4 gallons each time for two coats. This paint is 270. per gallon. A 3300. estimate became 4400. with their scams.

• WG Editor Comment:
  

  Marina Response:
  
  Thank you for the opportunity to comment on this review.
  This vessel was hauled for service back in October of 2019. Our records indicate this was the first service Zahnisers has performed work on this boat.
  In addition to bottom painting, Zahnisers was asked to look into rapidly eroding anodes While on land, the technician evaluated the underwater fittings. Our tech also spoke with the owner to get additional information into this problem. Once the boat was back in the water additional testing on the vessel’s electrical systems for stray current was performed. It was noted the galvanic isolator that had been installed previously was not hooked correctly into the system. The existing isolator wiring was wired properly and a case ground was installed on the inverter to meet ABYC standards (a safety issue). In addition the owner was made aware of the need to upgrade the isolator size. The owner agreed he would take care of this himself. At the time of billing, a question was raised concerning the time spent in discussion with the tech and this time was credited back on the invoice.
  Regarding hauling and bottom painting, this is done on a base price when using a specific type of bottom paint for one coat of paint. If an owner chooses to use another brand of paint there is an upgrade charge for the paint of choice. While it is hard to compare with previous paintings, we feel the amount of paint used was not unreasonable. The paint selection was discussed prior to painting. The additional charges were for the paint selection upgrade and applying a second coat of paint.
  We always value customer feedback and this information will certainly help us into the future.
  
  

View location on the Waterway Guide Explorer